Welcome to ESA Market Research Limited’s On Line Research System
Please read this page in full and then click on the links at the bottom to proceed
Are you interested in joining our panel of Researchers? Want to earn a little extra cash? Want some interesting and varied assignments? To join us you will need to complete an on line application form (link below). Once your application has been approved you will be invited to register by completing a short questionnaire about yourself. Please note you will also need to provide us with details for payments.
All information about you is held securely and in compliance with the Data Protection Act.
Firstly let’s explain a little more about the type of research we conduct – this can be split into two main areas:
What is Mystery Shopping? It is used to evaluate customer service and to help companies improve the service provided to customers. Our Researchers act as eyes and ears for our many clients. Assignments can be visits to stores, telephone calls or emails to a wide variety of companies. Each assignment varies, but typically you will be required to pose as a customer or prospective purchaser of a specified product of service. You will be asked to make some observations about the store environment and the quality of the service you receive. You may be asked to wait for a follow-up telephone call or to receive literature sent in the post or via e-mail.
What would I have to do? You will be asked to visit shops, retail outlets and other service environments posing as a real customer, and experience the service offered by the staff. You will then be required to complete a questionnaire that we provide on-line, to report on the service experience.
What is In-Store Observation?It is used to measure and assess how a brand or retail offer compares to the competition, with observation studies that provide clear and concise information on:
What would I have to do? You will be asked to visit shops, retail outlets and other service environments and measure the required information e.g. product availability.You will then be required to complete a questionnaire on-line with the data you have found.
What are the requirements of a Researcher?
Interested? Please look through the Conditions and then click the link below to apply to become a Researcher and to complete the on-line Application Form. Once you have successfully completed our full registration process and been accepted as an ESA Researcher we will contact you by e-mail to help you learn how to use the system. Please also take the time to click on the Frequently Asked Questions link where you will find some additional hints and tips that will assist you in becoming a really effective Researcher for ESA.