Please read this page in full and then click on the links at the bottom to proceed

Are you interested in joining our panel of Mystery Shoppers?  Want to earn a little extra cash?  Want some interesting and varied assignments?  To join us you will need to complete an on line application form (link below). Once your application has been approved you will be invited to register by completing a short questionnaire about yourself. Please note you will also need to provide us with details for payments.

All information about you is held securely and in compliance with the Data Protection Act.

Firstly let's explain a little more about mystery shopping.

What is Mystery Shopping? It is used to evaluate customer service and to help companies improve the service provided to customers.  Our Mystery Shoppers act as eyes and ears for our many clients.  Assignments can be visits to stores, telephone calls or emails to a wide variety of companies.  Each assignment varies, but typically you will be required to pose as a customer or prospective purchaser of a specified product or service.  You will be asked to make some observations about the store environment and the quality of the service you receive.  You may be asked to wait for a follow-up telephone call or to receive literature sent in the post or via email.

What would my role be? You will be asked to visit shops, retail outlets and other service environments posing as a real customer, and experience the service offered by the staff.  You will then be required to complete a questionnaire that we provide, to report on the service experience.

What are the requirements of a Mystery Shopper?

• To join ESA's panel you must be at least 18 years of age.
• You must be prepared to accept assignments in accordance with the Conditions specified below.
• You must be eligible to work in the UK under the Asylum and Immigration Act 2004.

• You must possess a good command of the English language (both written and spoken).
• You must have access to a computer with connection to the internet and a printer.
• You must have a personal email account.
• You must have access to transport to be able to travel to specified locations.
• You must have access to a digital camera, camera phone or image scanner to enable you to send images of documentation, e.g. purchase receipts.
• You must have a UK bank account that accepts electronic payments (BACS) if you register to work in the UK.
• You must have an Irish bank account that accepts electronic payments (BACS) if you register to work in the Republic of Ireland.

Interested?  Please look through the Conditions and then click on the link below to apply to become a Mystery Shopper and to complete the on-line Application Form.  Once you have successfully completed our full registration process and been accepted as an ESA Mystery Shopper we will contact you by email to help you learn how to use the system. Please also take the time to click on the Frequently Asked Questions link where you will find some additional hints and tips that will assist you in becoming a really effective Mystery Shopper for ESA.